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Cookie Policy

1. INTRODUCTION

HandiTaskNG Limited ("HandiTaskNG", "we", "our", or "us") is committed to ensuring transparency in the way we collect and use information through cookies and similar technologies on our website, mobile applications, and digital platforms (collectively, the "Platform").

This Cookie Policy explains what cookies are, why we use them, the types of cookies deployed on our Platform, how they enhance your user experience, and the choices available to you regarding their use.

This Policy should be read together with our Privacy Policy and Terms of Service.

2. WHAT ARE COOKIES?

Cookies are small text files placed on your computer, smartphone, tablet, or other internet-enabled device when you visit a website or use an application. Cookies enable websites and applications to recognize a device, remember user preferences, improve functionality, enhance security, and generate analytical insights into platform usage.

In addition to cookies, HandiTaskNG may use similar technologies such as web beacons, pixels, local storage objects, software development kits (SDKs), and device identifiers to deliver certain functionalities and improve our services.

3. WHY WE USE COOKIES

HandiTaskNG uses cookies and similar technologies to:

  • authenticate users and maintain secure login sessions;
  • facilitate account registration and sign-in;
  • remember user preferences and settings;
  • support service booking and scheduling;
  • maintain shopping or booking session continuity;
  • improve website performance and responsiveness;
  • analyse traffic patterns and user engagement;
  • detect suspicious or fraudulent activities;
  • safeguard user accounts and transactions;
  • personalize content and user experience;
  • support customer service interactions;
  • measure the effectiveness of marketing campaigns where applicable; and
  • comply with legal and regulatory obligations.

4. TYPES OF COOKIES WE USE

A. Strictly Necessary Cookies

These cookies are essential for the operation of the Platform and cannot ordinarily be disabled because they enable core functions necessary for the provision of our services.

Examples include:

  • account authentication;
  • session management;
  • login security;
  • booking functionality;
  • fraud prevention;
  • payment session management;
  • system load balancing;
  • security monitoring.

Without these cookies, certain features of the Platform may not function properly.

B. Functional Cookies

Functional cookies enable the Platform to remember your preferences and enhance your browsing experience.

These may include remembering:

  • preferred language;
  • location preferences;
  • recently viewed services;
  • accessibility settings;
  • preferred communication channels;
  • user dashboard customizations.

C. Performance and Analytics Cookies

These cookies help us understand how visitors interact with the Platform.

Information collected may include:

  • pages visited;
  • time spent on each page;
  • navigation paths;
  • booking completion rates;
  • user interaction with features;
  • technical errors;
  • application performance.

Where feasible, information used for analytics is aggregated or pseudonymized to reduce the likelihood of identifying individual users.

D. Security Cookies

Security cookies are deployed to protect the integrity of the Platform and users.

They assist in:

  • identifying unusual login behaviour;
  • preventing unauthorized access;
  • detecting automated attacks;
  • protecting customer accounts;
  • securing artisan accounts;
  • mitigating fraud;
  • maintaining payment integrity.

E. Preference Cookies

Preference cookies store information that allows the Platform to adapt to your preferences during future visits.

Examples include:

  • preferred service categories;
  • favourite artisans;
  • notification preferences;
  • saved locations;
  • interface settings.

F. Marketing Cookies

Subject to applicable law and your consent where required, marketing cookies may be used to:

  • measure campaign effectiveness;
  • deliver relevant advertisements;
  • avoid repetitive advertisements;
  • understand user interests;
  • improve marketing communications.

HandiTaskNG does not sell personal data collected through cookies.

5. THIRD-PARTY COOKIES

Certain cookies placed on your device may originate from trusted third-party service providers engaged by HandiTaskNG.

These providers may include:

  • payment processors;
  • website analytics providers;
  • cloud hosting providers;
  • fraud detection services;
  • customer support platforms;
  • communication service providers;
  • security monitoring providers.

Third-party cookies remain subject to the privacy policies of the respective providers.

6. PAYMENT-RELATED COOKIES

Where users make payments through the Platform, secure payment technologies may place temporary cookies necessary for:

  • transaction authentication;
  • fraud prevention;
  • payment session continuity;
  • payment authorization;
  • transaction reconciliation;
  • secure communication with payment processors.

HandiTaskNG does not use payment cookies to collect or store users' complete debit or credit card information.

7. HOW LONG COOKIES REMAIN ON YOUR DEVICE

Cookies may remain on your device for different periods depending on their purpose.

Session Cookies

These cookies expire automatically once you close your browser or end your application session.

Persistent Cookies

Persistent cookies remain on your device for a specified period or until manually deleted. They allow us to recognize returning users and remember preferences across future visits.

Retention periods vary according to operational necessity and legal requirements.

8. YOUR COOKIE CHOICES

You may control the use of cookies through:

  • your browser settings;
  • mobile device privacy settings;
  • cookie preference banners provided on our Platform (where applicable); and
  • third-party opt-out mechanisms where available.

You may delete existing cookies or configure your browser to reject certain categories of cookies.

Please note that disabling strictly necessary cookies may affect the availability, security, or performance of parts of the Platform.

9. CONSENT

Where required by applicable law, HandiTaskNG will request your consent before placing non-essential cookies on your device.

You may withdraw your consent at any time by updating your cookie preferences or browser settings. Withdrawal of consent will not affect the lawfulness of processing carried out before such withdrawal.

10. DATA PROTECTION AND PRIVACY

Information collected through cookies may constitute personal data where it can directly or indirectly identify an individual.

Where cookie information constitutes personal data, HandiTaskNG processes such information in accordance with:

  • the Nigeria Data Protection Act, 2023;
  • applicable regulations issued by the Nigeria Data Protection Commission; and
  • our Privacy Policy.

Appropriate technical and organizational measures are implemented to safeguard such information against unauthorized access, alteration, disclosure, or loss.

11. INTERNATIONAL DATA TRANSFERS

Where cookie-related information is processed or stored outside Nigeria by our trusted technology service providers, HandiTaskNG shall implement appropriate safeguards to ensure that such transfers comply with applicable data protection laws and provide an adequate level of protection for personal data.

12. CHILDREN'S PRIVACY

The Platform is not intended for use by children without appropriate supervision where required by law.

HandiTaskNG does not knowingly deploy cookies for behavioural profiling of children or intentionally collect personal information from children through cookies in a manner inconsistent with applicable legal requirements.

13. POLICY REVIEW AND UPDATES

HandiTaskNG may amend this Cookie Policy periodically to reflect changes in technology, legal obligations, operational practices, or regulatory guidance.

Any material changes will be published on the Platform with a revised "Last Updated" date. Continued use of the Platform after such publication constitutes acknowledgement of the updated Policy.

14. CONTACT INFORMATION

Questions, concerns, or requests relating to this Cookie Policy may be directed to:

Data Protection Officer (Valerie Ehimhen) Email: dpo@handitaskng.com

Website: www.handitaskng.com

15. GOVERNING LAW

This Cookie Policy shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria, including the Nigeria Data Protection Act, 2023, and any applicable regulations or guidance issued by the Nigeria Data Protection Commission.

Where any provision of this Policy is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

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Privacy PolicyTerms of Service