Terms of Service

1. INTRODUCTION

Welcome to HandiTaskNG Limited ("HandiTaskNG", "the Company", "we", "our", or "us").

These Terms of Service ("Terms") constitute a legally binding agreement between HandiTaskNG Limited and every person who accesses or uses the HandiTaskNG website, mobile application, APIs, or any related digital services (collectively, the "Platform").

HandiTaskNG operates a technology-enabled marketplace that connects Customers seeking home and professional services with independent, verified artisans and service providers ("Service Providers"). HandiTaskNG is not the provider of the services advertised on the Platform but facilitates introductions, bookings, communications, and secure payment processing.

By creating an account, browsing, or using the Platform, you agree to be bound by these Terms.

2. DEFINITIONS

For the purposes of this Agreement:

Customer means any individual or entity requesting services through the Platform.

Service Provider means an independent artisan, technician, contractor, or skilled professional registered on the Platform to provide services.

Booking means a confirmed request by a Customer for services offered through the Platform.

Escrow Account means the temporary payment holding arrangement facilitated through Paystack or any other approved payment partner until the conditions for fund release are met.

Platform Fee means any service charge, commission, convenience fee, or administrative fee payable to HandiTaskNG.

3. ELIGIBILITY

To use the Platform, you must:

• be at least eighteen (18) years of age or otherwise have legal capacity under Nigerian law;
• provide accurate, complete, and current registration information;
• maintain the confidentiality of your account credentials; and
• comply with all applicable laws and these Terms.

HandiTaskNG reserves the right to refuse, suspend, or terminate access where eligibility requirements are not met.

4. NATURE OF THE PLATFORM

HandiTaskNG provides a digital marketplace that enables Customers and Service Providers to connect.

Unless expressly stated otherwise:

• HandiTaskNG does not employ Service Providers.
• Service Providers operate as independent contractors.
• No employer–employee, agency, partnership, or joint venture relationship is created between HandiTaskNG and any Service Provider by virtue of using the Platform.
• Customers are responsible for selecting the Service Provider they engage.

HandiTaskNG may verify identities, qualifications, or references but does not guarantee the quality, legality, safety, or suitability of any services performed.

5. USER ACCOUNTS

Users shall:

• provide truthful and accurate information;
• promptly update changes to their information;
• maintain the security of login credentials;
• notify HandiTaskNG immediately of any suspected unauthorized access; and
• refrain from creating multiple accounts for fraudulent or deceptive purposes.

Users are responsible for all activities carried out through their accounts.

6. SERVICE PROVIDER VERIFICATION

To promote trust and safety, Service Providers may be required to undergo one or more verification processes before being permitted to accept bookings. These may include identity verification, submission of government-issued identification, proof of address, professional certifications where applicable, references, photographs, and other due diligence measures deemed necessary by HandiTaskNG.

Successful verification does not constitute an endorsement, guarantee, or certification of competence by HandiTaskNG.

7. BOOKINGS

Customers may submit service requests through the Platform.

A booking is deemed confirmed only after:

• acceptance by the Service Provider;
• successful payment authorization where applicable; and
• issuance of a booking confirmation by the Platform.

HandiTaskNG reserves the right to cancel bookings where fraud, security concerns, pricing errors, or operational issues are reasonably suspected.

8. PAYMENTS AND ESCROW

All payments shall be processed through secure third-party payment partners, including Paystack.

Unless otherwise stated:

• payments made by Customers shall initially be held in escrow;
• Service Providers shall not receive payment until the conditions for release have been satisfied;
• release of funds may occur upon confirmation of satisfactory completion of the service, expiration of an agreed review period, or resolution of any reported dispute;
• HandiTaskNG may delay or suspend the release of funds where there is a reasonable belief of fraud, breach of these Terms, chargebacks, or unresolved complaints.

HandiTaskNG is not a bank or licensed financial institution and does not itself hold customer funds. Escrow services are facilitated through approved payment partners.

9. CANCELLATIONS

Customers may cancel bookings subject to any applicable cancellation policy disclosed at the time of booking.

Where a Service Provider has already incurred reasonable costs or commenced performance, cancellation fees may apply.

Service Providers who repeatedly cancel confirmed bookings without reasonable justification may face suspension or removal from the Platform.

10. REFUNDS

Refund requests shall be considered where:

• services were not rendered;
• duplicate payments occurred;
• unauthorized transactions are established;
• fraud is confirmed; or
• other circumstances warrant equitable relief.

Refund decisions shall take into account the facts of each case, evidence submitted by the parties, and applicable payment partner procedures.

11. RATINGS AND REVIEWS

Customers may submit ratings and reviews based on genuine service experiences.

Users shall not submit content that is false, misleading, defamatory, abusive, discriminatory, unlawful, or intended to manipulate the reputation of another user.

HandiTaskNG reserves the right to moderate, edit, or remove reviews that violate these Terms.

12. USER OBLIGATIONS

Users agree not to:

• provide false or misleading information;
• impersonate another person;
• engage in fraudulent transactions;
• circumvent Platform payment processes;
• solicit payments outside the Platform for bookings initiated through HandiTaskNG;
• upload malicious software or interfere with Platform security;
• infringe intellectual property rights;
• harass, threaten, or discriminate against other users; or
• use the Platform for any unlawful purpose.

13. INTELLECTUAL PROPERTY

The Platform, including its software, trademarks, logos, graphics, text, databases, and content, is owned by or licensed to HandiTaskNG and is protected under applicable intellectual property laws.

Users are granted a limited, non-exclusive, revocable licence to access and use the Platform solely for its intended purpose.

No intellectual property rights are transferred to users.

14. LIMITATION OF LIABILITY

To the maximum extent permitted by law, HandiTaskNG shall not be liable for:

• the quality, safety, or legality of services provided by independent Service Providers;
• personal injury or property damage arising from services rendered;
• indirect, incidental, consequential, punitive, or special damages;
• delays, interruptions, or technical failures beyond its reasonable control; or
• disputes arising directly between Customers and Service Providers.

Nothing in these Terms excludes liability that cannot lawfully be excluded under Nigerian law.

15. INDEMNITY

Users agree to indemnify and hold harmless HandiTaskNG, its directors, employees, officers, affiliates, and agents against claims, losses, liabilities, damages, costs, and expenses arising from:

• breach of these Terms;
• violation of applicable laws;
• negligent or wrongful acts;
• infringement of third-party rights; or
• misuse of the Platform.

16. TERMINATION

HandiTaskNG may suspend or terminate user accounts where it reasonably believes that a user has:

• breached these Terms;
• engaged in fraud;
• submitted false verification documents;
• abused other users;
• compromised Platform security; or
• engaged in conduct likely to damage the reputation or integrity of the Platform.

Termination shall not affect accrued rights, obligations, or liabilities existing before termination.

17. DISPUTE RESOLUTION

HandiTaskNG encourages amicable resolution of disputes between Customers and Service Providers.

Where disputes cannot be resolved informally, the parties agree to first engage in good-faith negotiations. If unresolved, disputes may be referred to mediation before resorting to arbitration or litigation, subject to applicable Nigerian law.

Nothing in this clause prevents HandiTaskNG from taking immediate legal action where necessary to protect its rights or prevent fraud.

18. PRIVACY

The collection and processing of personal data shall be governed by the HandiTaskNG Privacy Policy, which forms an integral part of these Terms.

19. AMENDMENTS

HandiTaskNG may revise these Terms from time to time.

Updated Terms shall become effective upon publication on the Platform or such later date as may be specified.

Continued use of the Platform after publication constitutes acceptance of the revised Terms.

20. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria.

The courts of competent jurisdiction in Nigeria shall have jurisdiction over matters not otherwise resolved through any agreed alternative dispute resolution process.

21. CONTACT INFORMATION

For enquiries relating to these Terms, please contact:

Email: admin@handitaskng.com

Website: www.handitaskng.com