Support

HandiTask connects people in Lagos with artisans who fix things. Plumbers, electricians, carpenters, and more. Every artisan is checked against their National ID before they can take a job, and your payment is secured before work starts and released only when you confirm the job is done.

Your verification did not pass

We check your National Identity Number with Smile ID. If it did not pass, the usual reasons are simple ones:

• The NIN was typed with a digit wrong. It is eleven digits.
• The name on the app is not the name on the NIN. They have to match.
• The photo was too dark, or your face was not fully in the frame.

You get three attempts. After that the app stops letting you try, so email us rather than making a second account. A second account does not help and we cannot move your work across to it.

We see the same result you see and not the reason behind it, so we cannot tell you which detail was wrong. What we can do is look at your account with you and reset your attempts if something went wrong on our side.

Where your money is

When you accept an artisan's price, you pay then. Your payment is secured, and the artisan does not have it yet. It is released to them only when you confirm the job is done.

• The job is finished and you are happy: you release the payment in the app, and the artisan is paid.
• The job went wrong: report it in the app before you release anything. The payment is not released while we look at it, and the chat and the photos from that job are what we look at.
• The artisan never came: tell us. Nothing has gone to them.

If you cancel, what comes back depends on how close to the day it was. The app shows you the amount before you confirm, and you are never charged something the app did not show you first.

Deleting your account

You can ask us to delete your account at any time. This page explains how, what we delete, and the parts we are required to keep.

Our policies

Read our Terms of Service and our Privacy Policy.